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Refunds & Returns

Returns & Refunds

Healthy Nibbles are committed to ensuring you are completely thrilled with your purchase. You have 14 days from the day on which you receive the items to notify us if you are not happy with your order.

Important notes:

  • Perishable, made to order or bespoke items are not returnable unless faulty. Please see the guide below.
  • Don’t destroy or throw away any product before you’ve spoken to us (hello@healthynibbles.co.uk) and agreed that doing so will not affect any refund or replacement.

How to cancel your order, return or exchange a product

  1. Get in touch to let us know you would like to cancel, return or exchange your order via hello@healthynibbles.co.uk
  2. If already received, package the item up and send it back to us within 14 days of completing step 1. We recommend you use a signed-for delivery service with proof of postage. Please note that you will have to bear the direct cost of returning the product.
  3. The refund will be processed directly to your payment card, in no more than 14 days after the day the product is received by us.

What you can’t send back

Unfortunately, anything that’s made to your specific requirements are non-returnable (and are only refundable if faulty).

That said, Healthy Nibbles are committed to making sure you are delighted with your purchase. Therefore if you are not satisfied for any reason please get in touch.

Not received your order?

You will receive an email confirmation when your order is on its way to you. If your order was dispatched more than 5 days ago and you haven't received it, please get in touch. If the parcel cannot be located we will arrange for a replacement to be sent out immediately.